GUIDES · BETSLIP DOCTOR
What information helps support investigate an incorrect imported betting record?
Point support to the exact imported History entry and say which displayed detail differs from the sportsbook record. Include a short description, your device and, if useful, a screenshot of only that entry. Do not send a sportsbook password, one-time code or unrelated account information. A Grade is a second opinion, not a pick.
For Bettors comparing a BSD imported History record with the sportsbook record it came from · Updated
Identify one record and one mismatch
Open History and select the imported record. Note the sportsbook shown, the event or ticket title and the date BSD displays. Then name the specific field that looks wrong: for example, a selection, line, listed result, currency or date. Compare like with like before writing in, since one ticket can contain multiple legs and each can have its own details.
Tell support what the BSD record shows and what the corresponding sportsbook entry shows. Keep the request about this one record so the difference is easy to understand.
- The date and sportsbook label on the History record.
- The exact field or selection that differs.
- What you expected to see and what the sportsbook entry shows.
- Your device and a short description of what you ran into.
Check which source and status BSD displays
History distinguishes imported records from manually entered records and may identify sportsbook-sourced or provider-graded details. Check that label before describing the problem as an import issue. The displayed record can also note an incomplete ticket, unavailable amount, unknown currency or missing time. Report the limitation you see rather than filling it in from memory.
If the record lists the original sportsbook details or a source reference, include the relevant visible part. Do not invent a field that the screen does not show, and do not assume a date alone identifies an exact settlement time.
Describe the discrepancy without promising a particular fix
The source record may not contain every detail. For example, the imported data can lack selections, currency or a precise time, or label settlement information as provider-graded. Support can use the record and your comparison to understand what you are reporting; this guide does not promise that missing source information can be recovered or that every displayed field can be changed.
Illustrative example: one leg looks different
Suppose a saved imported parlay has several legs and one selection label differs from the matching sportsbook entry. In your request, identify the BSD History date and sportsbook, name that selection, and describe the displayed wording beside the wording in the sportsbook record. Attach a cropped screenshot only if it helps. Do not share a login, password or one-time code. This is a synthetic support example, not a real record or report of a known error.
Related questions
Should I email my sportsbook username or password?
No. Describe the History entry and the field that differs. Never send a password, sign-in code or payment credential.
Will BSD be able to change or recover every field?
Not necessarily. Some imported details may be missing from the source or marked unavailable. Report what the BSD entry and sportsbook record show; do not assume a missing value can be restored.